Client:
Bowen Buchbinder Vilensky

Case study:
Private Cloud Hosting

Industry:
Legal

Employees:
15+

The Business

Bowen Buchbinder Vilensky has been serving the community for nearly 30 years, providing a high standard and quality of legal service. The firm was one of the first significant law firms in Australia to adopt Fixed Fee Pricing, a charging method that delivers powerful benefits to clients including greater certainty and peace of mind, a focus on client outcomes – not time spent.

business situation

In amidst the pandemic of COVID-19, Bowen Buchbinder Vilensky approached CT Group for some urgent assistance to help the organisation with a rebuild of their entire network infrastructure, as well as deploying a fully cloud hosted solution that will allow staff the flexibility and mobility required during these challenging times.

Post the deployment, the implementation of a new ongoing managed service engagement was required to maintain the new infrastructure. This was to be completed within an extremely short time frame, due to unforeseen circumstances experienced by the organisation.

Technical situation

Bowen Buchbinder Vilensky utilised bespoke practice management software and a dedicated document management system within their firm, as a standard practice with most professional service firms. Apart from the requirements to create an infrastructure to accommodate these platforms, the underlining Windows operating software also had to be upgraded to the latest versions from a security and compliance perspective.

The biggest challenge during this deployment, apart from the time-frame in which to roll out the environment, was the level of access to previous or legacy data/information, which was limited as best. Therefore, the entire infrastructure had to be rebuilt from the start with new virtual machines and user profiles etc.

Solution

CT Group embarked on the cloud deployment with the vision in mind to provide the robustness and mobility required, leveraging best practice solutions designed, developed and implemented by leading engineers.

Time-frame

  • We engaged with the organisation on the 12th of March 2020
  • The server infrastructure was fully live and accessible by all staff by midday Tuesday the 17th of March

IT deployments

  • Deployed Terminal Services to maintain the user experience (RDP into the cloud environment)
  • Setup the Office 365 exchange platform to work with the remote servers
  • Deployed new user profiles with group policies
  • Printing and scanning active as normal
  • Full remote dictation through Speech Exec Enterprise
  • Installed a comprehensive remote monitoring and management tool with advanced anti virus features

IT Additional Security

  • Combined with the above we also deployed two factor authentication to access the RDP connection
  • Initiated a daily image level backup to a secondary local host within the datacenter
  • Deployed a full server replica to a secondary datacenter location (Both within Australia)
  • Improved on the Office 365 security health ratings
  • Implemented basic profile password policies

The final outstanding application sets that still had to be deployed by 3rd party providers were a new practice management software suite, which the company decided to change to during this phase and finally, the previously used document management system.

Benefits

The implementation of this new system in conjunction with the security protocols we deployed provided the efficiency and process management required by the firm in a significantly short timeframe.

These were realised by ensuring the following;

  • Provide a ubiquitous working environment for all staff regardless of location – even “home office”
  • Secure and reliable platform to ensure data and critical applications can be accessed at any time
  • Continue to utilise IT as a leverage tool for the business as opposed to a lagging tool
  • Provided an environment that allows staff to perform all their daily tasks as normal including dictation
  • Increased security with more transparency/visibility across the network